Returns & Refund Policy
Last updated: June 2026 · TapBeerTowers.eu
1. Made-to-Order Products
All beer tap columns and towers sold by TapBeerTowers.eu are manufactured individually to order. Each product is custom-built to the customer's specific requirements – including tube diameter, number of taps, orientation, finish and optional accessories such as LED medallions or engraved logos.
Because these products are bespoke and made to individual specifications, they are exempt from the standard right of withdrawal under Article 16(c) of the EU Consumer Rights Directive 2011/83/EU, which excludes goods made to the consumer's specifications or clearly personalised from the 14-day return period.
As a general rule: custom-made beer tap columns and towers cannot be returned or exchanged once production has commenced, unless the product is defective or does not conform to the agreed specification.
2. Defective or Non-Conforming Products
If you receive a product that is defective, damaged in transit, or does not conform to the agreed specification, you are entitled to a remedy under the EU Sales of Goods Directive 2019/771/EU. In such cases we will, at our discretion:
- Repair the defective product free of charge, or
- Replace the product with a conforming item, or
- Offer a partial or full refund, depending on the nature of the defect.
To make a claim, please contact us within 14 days of receiving the goods and provide:
- Your order number and contact details
- A clear description of the defect or non-conformity
- Photographs documenting the issue
3. B2B Orders
For orders placed by businesses (B2B), consumer protection regulations do not apply. Returns and remedies for B2B customers are governed exclusively by the terms agreed in the purchase order or contract. Custom-made products supplied to businesses are non-returnable unless a specific defect is confirmed in writing by TapBeerTowers.eu.
4. Order Cancellation
Cancellations may be accepted before production commences. Once materials have been cut or the production process has started, cancellation may result in a charge covering materials and work completed to date. Please contact us as early as possible if you need to cancel an order.
5. Shipping Damage
All products are carefully packaged before dispatch. If your order arrives visibly damaged, please document the damage immediately (photographs of packaging and product) and notify both the carrier and TapBeerTowers.eu within 48 hours of delivery. Claims submitted after this period may not be accepted.
6. Contact
For all returns, defect claims or cancellation requests, please contact us at:
Email: contact@tapbeertowers.eu
Website: tapbeertowers.eu
We aim to respond to all enquiries within 1 business day.